Millions of buyers from AliExpress dreamed that the equipment they were selling would have a guarantee. However, no guarantee was given to Ali. The seller has delivered the goods. And once the buyer has confirmed the purchase, then all that is expected is no longer a problem. It was already closed when an expensive phone or tablet had been out of order for several years and months and nothing could be done with it. Moreover, due to the breakdown, they also had to spend their pennies on repairs. The same equipment of Chinese brands was taken for repair not in a leather workshop.

Fortunately, AliExpress recently pleased customers with the news that phones and tablets available on the AliExpress platform can be guaranteed or exchanged. So, it’s worth a small additional sum. On the other hand, paying a stingy amount and spending a small amount on a warranty can pay off many times over, but a product breakdown may not be the case. How much money will you save on repairs?
A warranty is given for phones, smartphones and tablets up to 1 month. Buyers from Russia, the USA and Spain can purchase it quickly. And buyers from Russia, the USA and Germany can add the possibility of exchange. At the moment there are three companies that offer guaranteed service.

How to get a guarantee and exchange for Aliexpress.

It’s really easy to buy a warranty on AliExpress! When purchasing phones or tablets on the product page, you will have the option of an additional guarantee or the possibility of exchanging the term 1 riq.

You will need to select whichever warranty you want to purchase. Then, if there are several companies on the list that offer guaranteed service, choose the one that suits you. І go to the formalization of the contract.

How long is the guarantee?

If your product is in good condition within 1 day after purchasing, then you need to select the required product in “My Orders” and click on the “Quick Guarantee” option.

Next, you will need to fill in your contact information with the applicant and describe the problem. After confirming the application, you simply send your phone or tablet for repair and after an hour you will be returned to the work station and you can continue to use it.

It’s possible to make profitable purchases on the great Aliexpress shopping mall. Mobile phones and other IT equipment are especially valuable. On the other hand, when you go to a stationary store, you can not only take a photo, but also literally touch the device that suits you. Naturally, most sellers rely on the image of their company and therefore try to carefully maintain the quality of the product that is being sold. However, with the most reputable seller, especially if he has a rich deal, incidents can arise, for example, with the appearance of a factory whore of one or another virus. The problem is solved by the AliExpress exchange guarantee. Let's look at the comments about this service in the future.

A few words about service

The guarantee of exchange of goods is respected by a completely new service, which helps the seller and the buyer to exchange an unclear or defective product for a similar one as quickly as possible. In this case, the service makes it possible to solve the problem, so you can send back the defective product from the buyer with a damp cloth. Moreover, it took a long time to understand the evidence and turn it around before it was implemented. Everything changed for the better when there was a guarantee of exchange on Aliexpress. Testimonials about the service confirm the fact of serviceability and other positive aspects of this innovation.

Do you still need insurance when purchasing an unknown product?

If you buy second-hand equipment, electrical accessories or IT devices, it is entirely logical to refuse from the seller any guarantees for possible exchange of defective goods. This guarantee will only be available if you choose to purchase a paid insurance policy. This will be your guarantee of exchange for Aliexpress. Buyers' feedback helps them evaluate the extent to which the service is needed.

How to activate the warranty service?

As a rule, there is a guarantee of exchanging a phone for “Aliexpress” Connected at the time of purchase. The button for activating the service is located on the same side as the list of available models, as well as the selection of color variations. The won is called 1 Rik Exchange Guarantee. Whose authority is required to connect to this service. After your activation, this amount will be automatically added to the final delivery date for the product. And then you will no longer be able to make additional payments.

What kind of insurance company deals with Aliexpress?

Since recently, the insurance service has been completed by the great organization The Warranty Group, whose subsidiaries are located in more than 35 countries around the world. The company has a five-tenth certificate in the insurance industry. Recently, they began to use the famous Chinese Aliexpress store. The exchange guarantee in Russia is available at all times, except for the representative office of the company in our region.

Brief information about the policy

The insurance policy can be seen exactly on the river. Well, the guarantee for the product is life-long. After paying for insurance, your guarantee becomes valid only after 16 days have passed from the moment it was issued.

This term is given so that once you have changed your mind about purchasing another product, you can consider a new one and negotiate the return of the cost with insurance payment arrangements. And many days the buyer is asked to make a claim for an unclear product. According to the rules of the site, in this one-hour period, the buyer can quickly use the program to protect the purchase and obtain from the seller the return of costs or the exchange of an unclear model. Cool, why not? What does a guarantee of exchange for Aliexpress mean?

What does the statement about the guaranteed exchange of products mean?

The warranty exchange is transferred to the insurance company and a preliminary examination of the sealed or defective, in the buyer’s opinion, will be installed. You should immediately inform the representatives of the trading platform that you have a problem. For whom follow these actions:

1. Go to your regional account.
2. Select the “My order” tab (if you have rejected the goods, the order status will show “Completed”).
3. Press actively on the product you plan to turn.
4. Select the "Quick Guarantee" tab.

Then you are automatically redirected to the insurance company’s page. There you need to fill out a form to describe the problem as clearly as possible, enter your contact information and take screenshots or photographs that clearly demonstrate the factory repair and other problems with the purchased product. It is allowed to enclose up to 3 photos with a zagal, except in JPG format.

Respect! Please note that the exchange guarantee for AliExpress (as most sellers confirm this information) extends to include the factory gate (electrical or mechanical failures) or visa alni defects.

Application submitted: what's next?

In response to the question: “How does the AliExpress exchange guarantee work?”, we continue our discussion about how to submit an application with a description of the factory gate for the purchased products. Now, you have completed the appropriate form and submitted it to the insurance company. What's next? And then there is no need to explain the situation, which is evident from the supplementary nutrition of the insurance company’s employee. As a rule, all orders are sent via electronic mail. In some cases, a representative of the company contacts the buyer at the telephone number provided by him at the time of filling out the form.

Then you will have to pack your defective goods and send them by courier to the specified address. Having rejected your claim, the insurance company protests against your device before it has been discovered. If the fact of damage to the warranty is confirmed, we will promptly send you a new product with improved or similar characteristics. Moreover, you are obligated to compensate for the cost of sending the product for examination.

If it is clear that the goods are not guaranteed, then the buyer will not only have to spend the pennies spent on sending packages to the insurance company, otherwise he will have to pay a fine in the range of 500-600 rubles (so move, for the loss wiklik ).

Guarantee of exchange on Aliexpress: why buy?

According to the words of the rich traders, returning the zipped goods is like a lottery: whoever is lucky, and whoever checks for more than 20 days (the very time it is supposed to exchange an unclear model), but all to no avail. So, as the merchants say, it took them about 3 months to exchange the goods. With this in mind, today they wrote to the Aliexpress support service and guessed that there was a problem that had not yet been solved.

Other traders, however, share their positive evidence. Behind these words, the goods were checked and exchanged quickly. Moreover, sometimes sellers put small gifts that look like flash drives. Before you can quickly guarantee an exchange for AliExpress, the same sellers say, you need to know that breakdowns are not covered by the manufacturer’s guarantee.

Is it possible to exchange goods in another way?

According to the words of many buyers, this is the simplest and not at all expensive way to exchange zipped goods. For whom it is also necessary to cancel the following actions:

1. Go to the section “My plans”.
2. Click on the "Unlock superchka" tab.
3. Through the dispute, enter “Shlyub products”.
4. Attach a photo.
5. Select an alternative option, such as “Return of cash” or “Exchange”.
6. Submit a claim.

However, this time you must prepare to the point that the buyer bears all the expenses for the shipment of sealed products. With this, no one will be compensated. If you wish, you can send the package by regular mail, and not by courier. And, of course, the result of the superflux is dependent on various factors and transmits a number of outputs. For example, the seller may accept your complaint and exchange your equipment, ignore the request or renew his option. At any time, your super-chick will be appreciated in accordance with the interests of your interests and the seller’s thoughts.

In a word, exchanging goods for insurance is a service, absolutely, without any doubt. And the axis is corrugated by her no matter - on the right, especially the skin one.

The exchange guarantee is one of the basic guarantees AliExpress provides to clients under the Buyer Protection program on AliExpress. To ensure high quality of service and safety of the customer, the AliExpress website has elaborated the rules and regulations within which the seller has obligations to the buyer. Regardless of the fact that a seller on AliExpress is an individual entrepreneur and runs an official business, cooperation with AliExpress requires a further amendment of the rules and obligations of the platform. The buyer's protection includes a guarantee of exchange and full refund, as the quality of the declared product corresponds to the rejected order. This is due to the fact that the shopping site has a high rating and reliability in the eyes of buyers. Guaranteed exchange is even more important. Since the site sells a lot of products from the category of electronics, computers and phones, then with a guarantee you can exchange the product with any other seller or get it from the seller. The exchange guarantee is a wonderful thing, allowing you to buy on the site without fear. More details about the policy, basic provisions and rules are available below.

The exchange guarantee is a basic service of AliExpress, which is extended to all products in the “Tablets and Mobile Phones” category from the AliExpress.com website. This service has appeared a long time ago, but many buyers have not heard of it, because exchange is not the most effective way to solve the problem of removing unknown or defective goods. The exchange guarantee is partly a provision for the return of goods or pennies. In accordance with the rules of AliExpress, the buyer has the right to release the product or exchange for the removal of the product that does not correspond to what was declared by the seller and for the presence of a special policy for the service. This means that the seller sent the goods in filthy condition, then the buyer can either ask for an outside repair or exchange the goods. Moreover, there are a lot of nuances to this service. To activate the service, the buyer can buy a policy. The service is paid, but the service is then provided without cost. In this case, it is absolutely necessary not to press the “Confirm release” button. If the buyer confirms the cancellation, the transaction is closed automatically, in which case compensation or exchange is possible only 15 days after the completion of the transaction, after which the transaction is closed again.

For the buyer's protection, all products listed on the site are expanded. However, when purchasing a cheap Chinese product, you must always be under Buyer Protection. Є 2 categories of Aliexpress guarantees: basic and additional. Basic guarantees include timely delivery and conformity to description. For this reason, the buyer is guaranteed that, without revoking the agreement from the lines or without at all revoking the agreement, he can open the super-tank for descaling. If the quality of the product is bad, it is defective or damaged, it was lost during transportation, then the buyer can ask the seller for an exchange. Exchange guarantee for 1 RUR. It is expanding to mobile phones, electronics and household appliances. In this case, the buyer receives a guarantee on service and maintenance, which is also valid.

The seller has no right to claim a guarantee or rely on the service provided. Guarantee of exchange and return of costs is a liability for the buyer. If the seller insists on his demands, you can contact the AliExpress administration and they will help you find food for the exchange in the seller’s own order.

Do you still need insurance when purchasing an unknown product?

Insurance for the purchase of an unknown product - first of all, it protects the buyer from the acquisition of defective, damaged, damaged goods. As an AliExpress online store, all orders are made via the Internet. It is impossible to admire the product, evaluate its quality and reliability. To avoid problems with the sale of dirty goods, AliExpress has developed an insurance system for the purchase of dirty goods, for which the buyer can receive additional insurance or exchange if the goods are seized, which does not correspond to the received ones. pissing on the site.

Insurance is required when purchasing electronics and mobile phones. First of all, so that once the phone arrives with a broken screen, the buyer can present it to the seller and get a new refund for the goods. Otherwise, if the product arrives without any visible damage, but if there are any problems with the operation and maintenance of the device, the buyer can either exchange the unknown device, or have it repaired at a service center, or get his money back and send the defective devices back to the seller. Polis Aliexpress, one might say, is a late entry. The buyer cannot visually look at the product, touch it in his hands, check the information about what he is buying in the online store. And in order to avoid unpleasant situations, it is obligatory to take out insurance with a policy. You can get acquainted with the report on the basic guarantees of the seller, as well as read the details of this service in the section “Seller Guarantees” in the characteristics block on the product page.

How to activate the warranty service?

The exchange guarantee applies to mobile phones and other devices that can be damaged or damaged. In this case, the service guarantee is shown in terms of 1 price automatically when placing an order on AliExpress. Warranty service is available for a fixed fee, but in order to receive it quickly, you must activate the policy. You can find out the validity of the policy in the “Service” column in the ordering parameters. The column will indicate “1 RUR Repair Guarantee” and the price is in dollars. To activate the warranty service, you need to click on the row so that a check mark appears in the lower right corner, and the column itself lights up in an orange color. If you do not claim the warranty, it will not be automatically activated. Now, when an order is made, the price of the policy will be included until the final delivery of the product. Call the price from $2 to $20, which is due to the availability of the product itself and the model of the device. It is necessary to connect the service obligatorily, since you are not in a hurry. Otherwise, the device will be serviced or repaired for an additional fee at the original service center, and it will be at no cost behind the policy.

The warranty is extended to all mobile phones and tablets purchased from Aliexpress with warranty service throughout the Russian Federation, Ukraine and Belarus. The warranty for the service is subject to the purchase of the equipment. The service warranty includes only tablets and smartphones from Aliexpress. For this guarantee, the buyer can either exchange the product or take it to the service center for servicing. We guarantee that there will only be any damage to electromechanical damage during normal operation. The service is very simple:

• The buyer buys the policy when completing the order (you just need to check the box on the form, and you will receive additional information before making the order automatically);
• Using a special form in “My Orders”, you order the goods by clicking on the “Submit Guarantee” button and submit an application for warranty service;
• Contact the repair center or contact the seller about an exchange.

Everything was extremely clear and simple. To ensure that your smartphone or tablet is damaged by the manufacturer or after delivery, when you pick up the product in the mail, watch the video of unpacking and when you receive the mail, open the package. It is necessary to take photos immediately, as you may notice a mistake. In short, just check the manual, the operation of the power button, charging, etc. These materials must then be supplied to the seller as proof of his wrongdoing.

To familiarize yourself in detail with the procedure for providing services, as well as learn about the basic provisions and procedure for obtaining a service guarantee and exchange, use the button to issue a policy to select “Report” to go to the section with the warranty description.

What kind of insurance company deals with Aliexpress?

Currently, warranty service is provided by Wisetech Holding Group Limited (NK). Wisetech is an official partner of AliExpress and serves clients throughout the Russian Federation, Ukraine and Belarus. The company cooperates not only with the Aliexpress platform itself, but with Chinese smartphone manufacturers Meizu, Huawei, Xiaomi, etc. The service center has offices in Moscow, Kiev and Minsk. Service is available in other locations. The report can be found on the website of the Weistech service.

Weistech provides service and repair of Chinese phones and tablets under the Aliexpress guarantee. Here's how it works:

• The buyer fills out an order through the AliExpress website and selects the Wisetech company policy from the “Service” column;
• If you need to quickly apply for a policy in case of a warranty issue, you need to go to the special AliExpress account and click on the “Submit Service” button;
• Then, you need to fill out the registration form, enter personal data (PIB and phone number), provide evidence and submit an application;
• Rejections directly need to be resolved and sent to the service center;
• Then you need to send your phone or tablet to the Weistech service center in your area or the nearest populated area.

The guarantee is 1 rik on goods purchased on Aliexpress. Repairs and exchanges are possible due to the warranty issue, so before filling out the application you need to check that this is the case. After the device has been accepted for repair, you can check the exact status on the website using the “Check repair status” button. After repairing devices, turn to Vlasnik.

Brief information about the policy

In order to speed up the service or accept such opportunity, the buyer is obliged to activate the service 16 days after the moment of receipt of the goods. Until that moment (15 days) the AliExpress buyer is protected. If a defect is detected immediately, the buyer can immediately contact the seller, then the site administration, and after 15 days - the Weiztech service center.

The term of service assignment is 1 rik. If the buyer activates the policy immediately after cancellation, the service will not be issued. The warranty period begins 15 days from the date of cancellation. In this case, the buyer must press the “Confirm order” button so that the policy can be activated after the order has already been closed. Until then, all food will be supplied exclusively to the seller. Once the breakdown has been determined to be covered by the warranty, the buyer has the right to bring the product to the service center with a completed application. Repairs will take no more than 20 days. All Wisetech contacts are listed on Aliexpress. It is clear that this area has its own pitfalls. For example, if your location does not have a Weistech service center, transfers there and back will be paid for by the buyer. Or, if the breakdown does not involve repair problems, it can be determined from this service. If, before the hour of delivery by courier or postal service, the integrity of the package is compromised, all obligations are transferred to the courier/service. Before you fill out an application for AliExpress, familiarize yourself in detail with the main principles and provisions of the service program “1 Rate Repair Guarantee” for buyers from AliExpress on the official website of Wisetech.

What does the statement about the guaranteed exchange of products mean?

The claim about the guaranteed exchange of products is a legal document in which the seller is obliged to return the money or exchange the goods for the presence of a factory defect or mechanical defect, which was recovered after delivery. Washing is a guarantee of service and exchange. Once the buyer has bought it, then once you get your phone or tablet off your phone, you can quickly get caught up in legal action. The seller or service center cannot provide service, since the breakdown is not covered under warranty.

Application submitted: what's next?

Once a claim for a warranty claim has been submitted, it is sent to the insurance company. It is also necessary to disassemble it in order to add devices that will be sent for repair. Then the service center specialist must contact you to clarify the details of sending the equipment to Weistech. Sometimes the provider contacts the client via email. Since there is a service center in the area, you can bring it specially. If it is missing, it needs to be delivered to another place. It’s better to use the courier service as quickly as possible. Let me remind you, the delivery fee is paid by the buyer. Then the courier delivers the device wherever required. The repair technician will examine the device in detail, determine the exact cause of the malfunction, and if the breakdown falls within the warranty period, he will repair the device. Repairs can take 5 to 20 days. On the Weistech website you can check the status of the repair using a special button. After the defect/breakage is identified, the phone or tablet will be sent back to the buyer in the same way. If the breakdown does not qualify for warranty service, the device will be returned without repair.

Guarantee of exchange on Aliexpress: why buy?

AliExpress exchange guarantee is new for wealthy buyers. Those who have been on the site for a long time know that AliExpress has its ups and downs. One product arrives just fine and everything is great, and then the buyer rejects it more greedily. Let’s take a look at the merits and shortcomings of the service in order to understand why we can buy a guarantee of exchange for Aliexpress:

Buy a policy no – a decided buyer. To protect yourself from buying an obscure product, just sleep in peace, and finally buy it. Please note that the exchange guarantee is a service (repair) guarantee. I'm sure I'll buy it anyway.

Is it possible to exchange goods in another way?

Using the "Buyer's Advocate" on AliExpress, the buyer can contact the seller directly to solve the problem of retrieving defective or damaged goods. To do this, you need to open “My requests” and find the “Contact the seller” button. Use the form to describe the problem, upload a photo and ask the seller to exchange the product. If the seller is not helpful, you need to know the other button in the same field “Open the super checkbox” and proceed through the dispute. When registering a dispute, you need to indicate the decision “Return only”, if you want to withdraw the money, or “Return of the goods and money”, if you want to exchange the goods. Next, indicate the reason for the “Shlyub” super-check and clearly describe the problem, and be sure to provide evidence. If the seller ignores the super check, the site administration itself will correct it. The buyer is responsible for shipping the goods, paying for shipping to China and providing a tracking number for release. The seller, after removing the defective product, found a new one. The exchange is a complicated process that can take up to 3 months.

Video: How does the exchange guarantee for Aliexpress work?

Exchange guarantee - AliExpress policy, which gives the buyer the right to receive an exchange for goods that came from someone else or damaged goods. The purchase is confirmed, and it can only be sold after 16 days from the moment of confirmation of the order. To quickly receive your warranty, you need to fill out a special form and then send the device to the service center of the partner company. If you have lost information about how the Aliexpress exchange guarantee works, we recommend watching the video

Hello, your purchase on Aliexpress has been completed without any problems. But what if the goods arrived in bad condition, and the non-working person is simply not the same as the seller described? Fortunately, there is no reason to worry: if you act correctly, you can turn your money around or replace it.

What guarantee does Aliexpress provide?

Insanely, just like any other store. It's simple: if there are no guarantees, then there is no incentive to buy. Naturally, there is a problem with the fact that this store is not located in the same place as you and in other countries. That’s why it’s so important to immediately choose the seller carefully, focusing on the rating: what’s good, then trust the good one more. Obviously, the more you can trust the seller, the greater the chances that you will succeed in your business. Even if you can easily deprive you of the negative tone that ruins the whole picture. Sellers are also highly respected for better regulation of nutrition peacefully, in order to eliminate such poisons, so they can better avoid the smell of buyers from low-income countries.

To learn more about the AliExpress guarantee, scroll to the bottom of the product page and go to the appropriate section.

As a rule, Chinese stores tell customers the same way: goods can be exchanged if they are not suitable, and there is no confirmation of their return. True, the buyer will have to pay for the shipping. The product is covered by an extended warranty to the maximum extent possible.

How to return an item to Aliexpress?

It so happened that you took away the wrong ones from the product description - either the folding was incorrect or you just received an unclear message - it’s not worth worrying about every time. All you need to do is not confirm the request by pressing the confirmation button and resolve the problem until the confirmation period is completed. You are asking the seller for payment for the returned goods, and you are responsible for discussing all the details of how to resolve the situation with him. Perhaps you don’t want to contact those sent for exchange and lose your money, and the seller will return part of the money or the whole amount to you. Here you will get some good news: Chinese sellers generally often agree to do the same for their Russian clients, and you can easily talk to them about solutions that influence both of you. It is possible, as an option, the seller will give you a discount on your next purchase, or, since the item arrived in error, you will be able to find what you need to complete your purchase without any cost.

How can I contact the Aliexpress seller?

It’s okay to enter into a written dialogue with him. The Aliexpress website allows you to easily find out who your seller is in Merezhi at the moment (check the right-hand side of the page and look for the same icon there). Yakshto vin є, online seller. To start a dialogue, click on the icon. If the icon is gray in color, then the seller is not in Merezhi. But it’s no big deal, you’ll probably be informed later once your message is read.

Is it better to repair or turn around?

It is no longer acceptable to reject the bad guy: you need to think about repairing it or return it to the seller. First of all, you contact the seller and indicate your problem, indicating the order number. If you still decided that it would be better for you to repair the river, then ask for financial compensation. The seller is responsible for sending you a scanned copy of the receipt from the service center where you take the item for repairs.

Remember that you need to be honest with the seller and not try to deceive him, more than anything else. A Chinese store can easily bite you, because the Russian food manager, who easily reveals your deception, is very conspicuous. As a result, you will lose your right to any compensation.

As a result, choosing the option of compensating for the cost of repairs is preferable, as you will issue a return for the goods. It is very long and inconvenient, and the rest of the transfer will be charged to the buyer. It is also possible that it cannot be repaired: in this case, the seller will have to cancel the warranty and refund you a full price for the product. Here you need to firmly stand on your own and “get” your seller, as you will still be stubborn: you must clearly know and assert your rights as a buyer. So don’t be afraid to shop on Aliexpress.com - just choose reliable sellers, it will be easier to deal with possible problems with them.