How to get in touch with iTunes support. Apple's hot line of tech support - a healthy support service. Hot line help from the Apple Online Store

You need one of the upcoming oblique records.

Apple ID You already bought items in the Apple online store, made an iPhoto album or you have a physical record iCloud , then you have an Apple ID. If you don't have it, you can fix it with the help of iTunes.

AOL face record.

Once you've completed any of your public records, you can tell us how you'll pay for your iTunes Store purchases.

Note: AOL's public records are not available in some countries. For additional information, please visit the iTunes Store in your country.

Setting up a new Apple ID

Select "Shop" > "Create an Apple ID" and follow the instructions on the screen.

If you already have a PayPal account, you can enter the system as a payment order if you enter your credit card information.

Note: It is not possible to use the PayPal payment system in some countries.

Registration and registration in the iTunes Store

After setting up an Apple ID (otherwise you'll replace your new one with AOL's latest public record) you can go to iTunes Store , to buy music and video, review or change the information of your image record and check your purchase history.

Having pinned the Store, you can ask for a registration, so that someone who can access your computer does not have to make a purchase for the help of your oblіkovogo record.

Choose "Shop" > "Sign in" (or "Show in").

You can also go to your featured post by clicking "Unhide" at the top of the iTunes Store window:

Changing the information of the physical record

You can change your Apple ID account name, password, or payment information whenever you want.

Select "Shop" >

Press "Editing".

Make changes and press the "Done" button.

Your changes are immediately becoming ceremonial.

If you use Apple ID in other programs, you don't need to upgrade your ID in them. Changes made before iTunes will be automatically saved for all programs that use your Apple ID.

If you have an AOL physical record, the changes you make with iTunes assistance will not be applied to your AOL physical record on the AOL service. For example, if you changed your password through iTunes, the password that you have to change to sign in to the AOL service will be permanent.

Reviewing purchase history

You can get a list of your purchases from iTunes Store .

Choose "Shop" > "Look at my Apple ID" and go to the system.

At the window "View of the oblіkovogo zapisu" press "Look at everything" (at the "History of purchases" section).

The history of purchases shows purchases made in addition to this oblіkovogo record, and the rest of the purchases are shown first. To look over the details of previous purchases, click on the arrow for the date of the pledge. If you don’t check out the entire purchase history, check that you have clicked the arrow on the order from the skin in front of the purchase, so that you can see all the information of your purchase history.

If the purchase history is given to you incorrectly, otherwise you care that you were given an object, which you did not buy, see

Recently, I had an amazing story with unauthorized purchases, listings with the iTunes Store support service, and a happy ending. That’s why I wanted to tell you about those, how not to get to such a situation and how to work, because you stumbled on my mission. Ale, for the cob, there is not much history.

As if for example, when trying to update or get programs from the App Store, I removed the warning of the attack:

This Apple ID may be disabled for security reasons. Visit iForgot to reset your account (http://iforgot.apple.com)

The activation of the public record for the specified address took only a couple of minutes, after which I successfully forgot about the problem, tried not to find out the reason for the fault, and proceeded to work with the iOS software store in the original mode, but darma. Jumping ahead, I will add that similarly blocking can be automatic - after the first number of incorrect attempts to enter a password from your Apple ID.

The next day passed exactly two days later, and at that very moment, if I didn’t have the Internet for two days, I unkind people by venturing from the App Store with the name of the program (variation of poker), after which I ordered from the addendum the purchase of an object of unreasonable recognition with the wonderful name "15M chips" for $ 20:

Respectful reader, without a doubt, put food, how simple a password do I have to ask? Vidpovіm: not so simple and vіn went to help, described troch below (when generated for help pwgen). I'm still ruining my thoughts.

At the same time, two more sheets came to me from the payment receipt. They indicated that these purchases were made from the computer, which had not previously been associated with my Apple ID, and also requested to change the password:

I want to guard the coristuvachiv: if you fell into such a situation, don’t zawant the program with cicadas - it will be one more confirmation of your rightness.

Especially piquancy of the situation was given by those that I can’t stand gambling, especially poker :-) An unacceptable moment, but I suddenly became aware of the reasons for the black blocking of the account.

The range of thoughts, taken away with a better experience of friends, is wide: if you say, you can write to the iTunes Store support service, and if you don’t, you won’t get Apple for $ 20. Yak appeared, become.

For an hour more expensive for the “Report a problem” messages, I was transferred to the contact form, where I filled in the required fields, from the “Specific request” list, selecting the item “I have unauthorized purchases on my account”, setting the “Order number” (vin to be in the payment receipts) and without forgetting to report the details.

I have an American Apple ID, I had a chance to write a sheet and communicate with the support service in English. So if you have problems with my foreign language, I recommend that you give it to someone to read it and correct it before writing.

It's a pity that the last 24 years were not enough for the first time. They didn’t respect me for the next day, so I just re-submitted the application and read the first sheet for a couple of years, in the same way as an important iTunes Store Customer Support guide on Ranjit’s name.

So that the evil-doers (who wouldn’t stink) didn’t buy anything else, Ranjit timchasovo included the possibility of getting paid for my Apple ID and made sure that In-App Purchase without my help is a culprit from the rules for hiring services at Apple stores and, then, I can repay on the return of pennies, as it can be spent for 5-7 banking days (if everything went smoothly quickly). So, at the list it was appointed that I can not earn a penny, that they turned around until I go out and go back to my account.

There is one more nuance: the pennies were written off from the Store Credit, which is received after the replenishment of the physical record with a Gift-card. I don’t know how the story ended, yakby turn happened to work on a credit card with my correct address. In 99% of cases, the account was simply banned b.

My Apple ID will not be blocked: I didn’t have a chance to get the program, but I entered the “special office” without any problems. І schob vykonati povnu activation, I had a chance to write Ranjit one more sheet.

It was necessary for the new one to indicate the billing address, link it to the oblikovo record, and only one per choice:

Order number of the remaining purchase or a cost-free purchase (you can see it in iTunes - the "Most Recent Purchase" section).
Abo called be-like a program, like I, if anything, zavantazhuvav іz tsim account.

The correct Apple ID clerk doesn't care about the power supply. So, I didn’t show my phone number, but if I want to talk to you for a living, I’ll tell you that at the moment you know the cordon and that number is no longer victorious (in the United States, as far as I know, it is a practice old telephone numbers).

Finally, I stopped my helper from the iTunes Store support service for the umpteenth time, having truly pleased me to change the password (which I had already learned at that time) and giving the knowledge of Apple to the database, in a similar way, I would like to secure the security of your cloud record.

I'll bring a sprinkling of tsikavih moments. In the first place, Apple recommends that you visit the iTunes/App/Mac App Store as soon as you stop making purchases there. In another way, the next hour of password recovery can be speeded up with the following recommendations:

Do not change the same password for a number of oblique records, or the password that is used for oblique records.
Do not hack passwords ahead of time.
Do not tell anyone the password for your Apple ID, but you need to tell your secret password to your family members. Moreover, the evidence on the secret food may be unobvious, so that it would be more foldable.
Change the password every hour to change the risk involved in a situation similar to mine.

That password itself is guilty of not less than 8 characters in a dozhinu, at least one digit, one uppercase, one row letter (you can add another sign for perfection, for example, @$!) And do not miss three of the same last characters.